Unpredictable times and the extent of the economic impact of the pandemic is still uncertain. The container shipping industry is continuing to face operational challenges which are straining global supply chains. At ONE, our unwavering spirit to strive for customer service and operational excellence, is well positioned to deliver your everyday during this critical time – and well into the future. We updated “ONE INITIATIVE” as end of FY2021 Q1.

South Africa - Update 2 SA terminal Transnet IT disruption

Please find the attached files for more information.

Transnet Port Terminals declare Force Majeur

Further to our Customer Advisory dated July 16, 2021, General Average was declared for the
vessel NYK Delphinus after encountering a fire incident.

At this moment, there is no further updates available regarding the status of the
containers/cargo. We will share once more information is made available.

It is noted certain number of containers are still waiting for the General Average Security
submission. Customers are encouraged to take immediate action to post General Average
Security and the necessary documents to ensure timely cargo release without unnecessary
delays. Please be reminded that the containers cannot be released even after discharge from
the vessel unless General Average Security is submitted and confirmed by the General
Average Adjuster.

Due to the compounding impact of recent delays caused by many factors, i.e. port
congestions, industrial action, etc., we wish to advise of the need to continue schedule
recovery action to improve overall reliability, with the following AUN vessels now to omit
scheduled port calls at Yokohama, Osaka, Pusan, and Ningbo:

With effect from 19th July 2021, Sydney office will be occupied between 10.00am and 4.00pm on
Monday, Wednesday, and Friday of each week until further notice.

Ocean Network Express (“ONE”) is pleased to announce the launch of a new feature
“Proactive Notification”, which is now available within ONE’s eCommerce website “Track & Trace – Visibility Summary – Event Notification”.

Further to our Customer Advisory dated July 9, 2021, General Average was declared for the
vessel NYK Delphinus after encountering a fire incident.

Regarding the status of the containers/cargo, we continue to follow up with relevant
stakeholders for any further development and we will share once more information is made
available.

On the other hand, it is noted certain number of containers are still waiting for the General
Average Security submission. Customers are encouraged to take immediate action to post
General Average Security and the necessary documents to ensure timely cargo release
without unnecessary delays. Please be reminded that the containers cannot be released even
after discharge from the vessel unless General Average Security is submitted and confirmed
by the General Average Adjuster.

We are glad to inform, with a jointly effort among all parties, Yantian terminal is back to
normal operation.