Notice to Customers

Dear Valued Customers,

as we continue to expand and enhance our digital capabilities with the aim of improving service quality, we are pleased to advise that our new single email address, [email protected], can now accommodate your sales related queries, as well as customer service-related queries.

Effective 28th November 2022, the new single email address, [email protected], will replace the current group email addresses. The table below shows the most effective way of communicating your sales and freight rate related queries to our team.

For general inquiries (quick questions, simple answer) we recommend you use our Live Chat feature for instance response. Our Live Chat feature now also includes releasing of import Delivery Orders.

If you have not already registered, please visit and register yourself at  https://ecomm.one-line.com/ecom/CUP_HOM_1020.do?redir=Y&sessLocale=en  

Please mention the BOOKING number when sending the email; our Customer Care team will check and carry out an investigation immediately.

This transition marks a great milestone, and we are excited to continue on this journey with you.